ISO 9001
Quality Management System
Every organization would like to improve the way it operates, whether that means increasing market share, driving down costs, managing risk more effectively or improving customer satisfaction. A quality management system gives you the framework you need to monitor and improve performance in any area you choose.It helps all kinds of organizations to succeed through improved customer satisfaction, staff motivation and continual improvement.The ISO 9001 standard provides a framework around which a quality management system can effectively be implemented and focus on the process model as a system platform with continual improvement being the driving force to enhance customer satisfaction. This standard gives new opportunities for companies to use the quality management system as a strategic tool which can help them to exceed "compliance to requirements" and move towards business excellence.ISO 9001 is suitable for any organization looking to improve the way it is operated and managed, regardless of size or sector. However, the best returns on investment come from those companies that are prepared to implement it throughout their organization rather than at particular sites, departments or divisions.
ISO 14001
Environmental Management System
ISO 14001 is an internationally accepted standard that sets out how you can go about putting in place an effective Environmental Management System (EMS). The standard is designed to address the delicate balance between maintaining profitability and reducing environmental impact; with the commitment of your entire organization, it can enable you to achieve both objectives.ISO 14001 is:General requirementsEnvironmental policyPlanning implementation and operationChecking and corrective actionManagement reviewThis means you can identify aspects of your business that impact on the environment and understand those environmental laws that are relevant to your situation. The next step is to produce objectives for improvement and a management programme to achieve them, with regular reviews for continual improvement. We can then periodically assess the system and, if compliant, register your company or site to ISO 14001.ISO 14001 basically establishes a co-ordinated and formal framework of controls with which to manage environmental protection. It is an internationally accepted standard for an Environmental Management System, specifying requirements for establishing an environmental policy, determining environmental aspects and impacts of products, activities and services. It requires that environmental objectives and measurable targets are planned and that defined programs are implemented to meet the objectives and targets.Environmental impact is becoming an increasingly important issue across the globe, with pressure to minimize that impact coming from a number of sources: local and national governments, regulators, trade associations, customers, employees and shareholders. Social pressures are also building up from the growing array of interested parties, such as consumer, environmental and minority non-governmental organizations (NGOs), academia and neighbors.So ISO 14001 is relevant to every organization, including:Single site to large multi-national companiesHigh risk companies to low risk service organizationsManufacturing, process and the service industries; including local governmentsAll industry sectors including public and private sectorsOriginal equipment manufacturers and their suppliers
ISO 45001
Occupational Health and Safety Management System
Many organizations are implementing an Occupational Health and Safety Management System (OHSMS) as part of their risk management strategy to address changing legislation and protect their workforce. ISO 45001 promotes a safe and healthy working environment by providing a framework that allows your organization to consistently identify and control its health and safety risks, reduce the potential for accidents, aid legislative compliance and improve overall performance. ISO 45001 is the internationally recognized assessment specification for occupational health and safety management systems. It was developed by a selection of leading trade bodies, international standards and certification bodies to address a gap where no third-party certifiable international standard exists.The following key areas are addressed by ISO 45001. Planning for hazard identification, risk assessment and risk control OHSAS management programme Structure and responsibilityTraining, awareness and competenceConsultation and communicationOperational controlEmergency preparedness and responsePerformance measuring, monitoring and improvement ISO 45001 is an Occupation Health and Safety Assessment Series for health and safety management systems. It is intended to help an organizations to control occupational health and safety risks. It was developed in response to widespread demand for a recognized standard against which to be certified and assessed. It does not state specific OH&S performance criteria, nor does it give detailed specifications for the design of a management system. ISO 45001 can be adopted by any organization wishing to implement a formal procedure to reduce the risks associated with health and safety in the working environment for employees, customers and the general public.
ISO 22000
Food Safety Management System
ISO 22000 is an international standard that defines the requirements of a food safety management system covering all organizations in the food chain from “farm to fork”. The standard combines generally recognized key elements to ensure food safety along the food chain, including:Interactive communicationSystem managementControl of food safety hazards through pre-requisite programmes and HACCP plansContinual improvement and updating of the food safety management systemISO 22000 is a truly international standard suitable for any business in the entire food chain, including inter-related organizations such as producers of equipment, packaging material, cleaning agents, additives and ingredients.
SA 8000
Social Accountability
Non-Governmental Organizations (NGOs) and investment analysts scrutinize organizations to assess that minimum standards are upheld in the workplace and ensure that workers are getting a fair deal.These and other stakeholders, including your employees, are increasingly evaluating your organization’s commitment to ensuring a fair and equitable working environment and transparent business practices.This climate means that your organization will be called upon more and more to demonstrate its social responsibility.The most widely recognized global standard for managing human rights in the workplace is Social Accountability International’s SA 8000. It is the first auditable standard, suitable for organizations of all sizes anywhere in the world, and provides a framework for assuring all of your stakeholders that social accountability is being stewarded by your management.
ISO 27001
Information Security
Information is critical to the operation and perhaps even the survival of your organization. Being certified to ISO 27001 will help you to manage and protect your valuable information assets.ISO 27001 is the only auditable international standard which defines the requirements for an Information Security Management System (ISMS). The standard is designed to ensure the selection of adequate and proportionate security controls.This helps you to protect your information assets and give confidence to any interested parties, especially your customers. The standard adopts a process approach for establishing, implementing, operating, monitoring, reviewing, maintaining, and improving your ISMS.ISO 27001 is suitable for any organization, large or small, in any sector or part of the world. The standard is particularly suitable where the protection of information is critical, such as in the finance, health, public and IT sectors.ISO 27001 is also highly effective for organizations which manage information on behalf of others, such as IT outsourcing companies: it can be used to assure customers that their information is being protected.
ISO 10002
Customer Satisfaction
The Customer Satisfaction standard, ISO 10002 – the guideline standard for implementing a complaints management system – helps organizations to identify, manage and understand how successfully they deal with their customers' complaints. The standard specifies the key requirements for handling customer complaints successfully and includes complaints management controls to help you address customer dissatisfaction within your business.ISO 10002 is relevant to any organization that wishes to exceed customer expectations, a basic requirement for businesses of all types and sizes, whether they’re in the private, public or voluntary sectors.
ISO 50001
Energy Management System
The ISO 50001 energy management standard is an international framework for industrial plants, commercial facilities or entire organizations to manage energy, including all aspects of procurement and use. The standard provides organizations and companies with technical and management strategies to increase energy efficiency, reduce costs, and improve environmental performance.Implementation of this standard is intended to lead to reductions in greenhouse gas emissions, energy cost, and other related environmental impacts, through systematic management of energy.
ISO 29001
Quality Management for Oil & Gas
Developed as a direct result of a partnership between ISO and the international oil and gas industry (led by the American Petroleum Institute - API), ISO 29001 specifically focuses on the oil and gas supply chain. The ISO/TS 29001 standard is based on ISO 9001 and incorporates supplementary requirements emphasizing defect prevention and the reduction of variation and waste from service providers.These requirements have been developed separately to ensure that they are clear and auditable. They also provide global consistency and improved assurance in the supply quality of goods and services from providers. This is particularly important when the failure of goods or services have severe ramifications for the companies and industries involved. This standard is for all organizations working within the oil and gas industry supply chain. Certification to ISO/TS 29001 ensures standardization and improvement within the sector.
ISO 28001
Security Management Systems for the Supply Chain
ISO 28000 is the formal international security standard against which organizations may seek independent certification of their supply chain security management system. It specifies the requirements for establishing, implementing, operating, monitoring, reviewing, maintaining and improving a documented Supply Chain Security Management System (SCSMS), using a continual improvement approach.ISO 28000 is intended to be used in conjunction with ISO 28001 and ISO 28004 security Codes of Practice, which offer guidance on interpretation and implementation of the standard. It provides the foundation for third-party audits and is meant to ‘harmonize’ with other management standards, such as ISO 9001 (quality management) and ISO 14001 (environmental management).The ISO 28000 standard is formally known as “Specifications for Security Management Systems in the Supply Chain”.
ISO 39001
Road Traffic Safety Management
ISO 39001 sets out the minimum requirements for a Road Traffic Safety Management System. Governments, road authorities, safety groups and private companies were keen to develop such a standard due to the rising number of people killed or injured on the road each year.
ISO 55001
Asset Management
ISO 55001 specifies the requirements for the establishment, implementation, maintenance and improvement of an asset management system. It can be used by any organization to determine which of its assets this International Standard applies.The standard seeks to:Facilitate the establishment, implementation, maintenance of an asset management system;Address related risks and opportunities;Direct those involved in delivering asset management activities;Set asset management objectives and plans to achieve them;Assess an organization’s ability to meet legal, regulatory and contractual requirements.The requirements within the document are designed to enable your organization to align and integrate its asset management system with related management system requirements.
ISO 20252
Market and Social Research
The standard covers the management and delivery of research from the executive elements such as research proposals, designing questionnaires and discussion guides, sampling and data processing, and archiving documents.The standard makes provision for quantitative and qualitative research, including self-completion and observational data collection, both online and offline. Good data management and processing practice is also defined through coding, analysis, document retention and security (in accordance with the Data Protection Act), plus guidance on the recruitment and training of fieldworkers.The benefits of ISO 20252 Market and Social Research include:
· Enhances the management of risk
· Increases efficiency and productivity
· Improves product and service quality
· Improves buyer confidence
· Increases loyalty and satisfaction
· Is a model to reflect the professionalism of your organization
· Assists in the protection of respondent privacy
· Becomes a training platform for new employees
· Fosters a culture of quality/continuous improvement
· Confirms your organisation's commitment to quality assured processes internationally
· Increases opportunities for international business
· Brings professionalism to our industry
EFQM
Excellence Model
It is a non-prescriptive assessment framework that can be used to gain a holistic overview of any organization regardless of size, sector or maturity.EFQM is the custodian of the EFQM Excellence Model, a proven framework for success that is helping organisations around the globe to strive for Sustainable Excellence.Excellence depends on the ability to ensure and satisfy the needs of all key stakeholders (including employees, customers, suppliers and society in general, as well as those financially concerned of organizations well being).